Shipping policy

🚚 SHIPPING POLICY

Mama Africa Food Store Ltd
Effective Date: 12 May 2026
Website: www.mamaafricafoodstore.co.uk

This policy outlines our shipping, delivery, and processing terms, designed to get your African food and grocery orders to you safely and promptly.

📦 ORDER PROCESSING

• Processing Time: Orders are processed within 1–3 working days (Monday–Friday, excluding UK public holidays).

• Order Cut-off: Orders placed before 2:00 PM are processed the same working day; after this time, they start the next working day.

• Verification: We may contact you to confirm details before dispatching — this helps avoid delays.

💸 SHIPPING COSTS

• Calculated at checkout based on weight, size, and delivery location.

• Free Standard Delivery: Available on orders over £120 (mainland UK only).

• Heavy/Bulky Items: Additional surcharge may apply — clearly shown at checkout.

• Perishable Goods: May incur a small extra fee for special packaging to keep items fresh.

• Perishable Items: Packed with insulated packaging / ice packs to maintain freshness during transit.

🚚 DELIVERY OPTIONS & TIMEFRAMES

We deliver to all mainland UK addresses (excluding Channel Islands, Isle of Man, Northern Ireland, and Scottish Highlands & Islands — please contact us first for these areas).

Service

Estimated Delivery Time

Cost

Standard Delivery

2–5 working days

£7.59 free over £120

Express / Next-Day Delivery

1–2 working days (order before 2PM)

£9.99

Local Delivery (within Bradford 

Same-day / Next-day

£5.99Free over £50


📍 DELIVERY DETAILS

• Delivery Address: Ensure your address and postcode are correct — we cannot redirect once dispatched.

• Safe Place / Neighbour: You can add delivery instructions at checkout.

• Tracking: All orders are sent via tracked courier — you’ll receive a tracking link by email once dispatched.

• Failed Delivery: If no one is available, the courier will leave a card and re-deliver or hold at a local collection point.

• Undeliverable / Returned Parcels: If parcels are returned to us due to incorrect address or non-collection, customer pays for re-delivery costs.

❄️ SPECIAL RULES FOR PERISHABLE ITEMS

• Perishable goods (fresh produce, frozen foods, refrigerated items) are shipped in temperature‑controlled packaging.

• We strongly recommend selecting Express Delivery to ensure items arrive fresh and within the 24‑hour return window.

• Do not accept delivery if packaging looks damaged, open, or warm — note this with the courier and contact us immediately.

⏱️ DELAYS & ISSUES

• Delays: While we aim to meet stated times, delays may occur due to courier issues, bad weather, or peak periods — we will notify you promptly.

• Lost Parcels: If tracking shows no update for 7 working days, contact us and we will launch an investigation with the courier.

• Damaged / Spoiled on Arrival: Follow our Return & Refund Policy — report within 24 hours of delivery.

📞 CONTACT US

For shipping‑related queries:
📧 Email: info@mamaafricafoodstore.co.uk
📞 Phone: 07563 440051
📍 Address: Mama Africa Food Store Ltd, Unit 353 38 Sunbridge Road Bradford Bd1 2dz West Yorkshire United Kingdom.